Probing Why Workers Won't Share Info

Staten Island business bank concurs with fix of rewarding team achievements

 

A couple of university professors have reported findings from a study of why employees don't cooperatively offer information to colleagues.


Victory State Bank, Staten Island's only community-based commercial bank, says the
Canadian research is pertinent for its focusing on a behavior pattern of hiding knowledge.


Rather than examining communication failures, the professors looked into willful concealment or withholding from fellow employees and via surveys found what they called a "continuum of deception."


Among the mildest reasons, workers felt justified in hiding information deemed confidential. For instance, certain kinds of gossip may justify dismissal.

A little more deliberate were delaying tactics with promises to deliver but then not following through or providing an incomplete or misleading response.


Knowing that knowledge coveys a certain strength, some of the withholding was in the form of protecting a turf.

More seriously, what a target could construe as a “rejection episode” might result in retaliation against the concealer, starting a behavioral cycle.

Another consequence, uncovered by a different study last year, could be a stifling of creativity: Jealously guarding ideas inhibits the flow of new ones.

Workers may believe, though, they are favoring their organization's greater good or they are at risk of losing their jobs if their specialized knowledge isn't kept intact.

One of the Canadian professors recommends "incentives to reward people on team outcomes versus solely on individual outcomes.”

If managers reward individual attainment over group efforts, however, it will defeat methods that encourage sharing knowledge, the professor said.

 


About Victory State Bank

VSB Bancorp, Inc. (OTCQB: VSBN) is the one-bank holding company for Victory State Bank. As Staten Island, N.Y.’s only community-based commercial bank, Victory State Bank operates five full-service locations on the Island: The main office in the community of Great Kills, and branches in the communities of West Brighton, St. George, Dongan Hills and Rosebank. For additional information, Victory State Bank may be reached at 718-979-1100 or visited online at www.VictoryStateBank.com.

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