Victory State Bank: Top-Notch Communication Tools Are Essential For Customer Satisfaction
STATEN ISLAND, N.Y. – Victory State Bank believes customer satisfaction should be a top priority for all businesses. That mantra often translates into an open road of communication between a business owner and clientele.
And, in today’s world of digital communication, the options for top-notch customer service continue to expand with evolving technologies.
In the legal profession, for example, one of the greatest evolutions in attorney-client communications is taking place, not in the office or courtroom, but online.
“Modern technology allows clients to conveniently follow the progress of their cases from their own cell phones or laptops,” said Jonathan D’Agostino, a prominent personal-injury lawyer based in New York City.
Web sites such as http://www.daglawteam.com, the cyber home of D’Agostino & Associates, are valuable resources for clients.
“There was a time when a law firm’s online presence was primarily thought of as a marketing tool, but that’s changed in recent years,” D’Agostino said. “Clients who approach my firm for counseling are often traumatized by a recent event in their lives. It’s the lawyer’s responsibility to work as hard as possible to ensure each client is fairly compensated and families are put at ease, regardless of whether they are dealing with a fractured toe, devastating injury or the loss of a loved one.”
One component of such responsibility is to ensure clients are kept up-to-date on the progress of their cases.
“The doors of communication should always be wide open,” D’Agostino said. “People, not machines, answer the phones at my firm. I make certain that clients can reach me at any time, and give them my personal cell number, should they need to contact me after business hours.”
Equally important, he said, is “the 24/7 availability and convenient navigation of daglaw.com. While most law firms are investing tons of money in optimizing their Web presence, we feel it’s equally important to educate our clients and assist in keeping them informed about their individual cases.”
The cutting-edge appeal of www.daglawteam.com exists because of D’Agostino’s innovativeness, said Charles DiBartolo, president of Staten Island, N.Y.-based BetterBizWorks LLC.
“John is a visionary in inspiring a Web site that addresses the needs of his clients, and giving prospective clients an awareness of his firm’s expertise and fabulous track record,” said DiBartolo, whose firm designed the site. “He came to us with two goals: One, build a Web site, not for 2112, but for the next ten years; and two, allow clients to use it to communicate with the D’Agostino & Associates staff.”
In addition to providing clients with the ability to securely request case-status updates, client-friendly daglaw.com offers visitors the availability to chat online with a D’Agostino & Associates attorney, Monday through Friday, from 8 a.m. to 5 p.m., and to schedule meetings – including Skype conferences.
“Many of our clients are injured, disabled or waiting for their cars to be fixed. Now, without needing to travel, they have the convenient option of arranging a free Skype conference or consultation with any of our attorneys,” D’Agostino said.
About Jonathan D’Agostino & Associates
Jonathan D’Agostino & Associates is one of New York and New Jersey’s leading law firms with an emphasis on personal-injury cases.
Established in 1990, the firm has a well-deserved reputation for excellence, and a diligent team of 30 legal professionals who are trained to work knowledgeably and aggressively on behalf of clients.
Jonathan D’Agostino & Associates is headquartered at 3309 Richmond Ave., in the Staten Island, N.Y., community of Eltingville, with additional offices in Manhattan; Brooklyn; Redbank and Freehold, N.J., and Tompkinsville, Staten Island.
In addition to personal injury, Jonathan D’Agostino & Associates expertly handles Social Security disability hearings and appeals; workers’ compensation third- party claims; medical malpractice; no-fault matters, and criminal defense.
For additional information, Jonathan D’Agostino & Associates may be reached at 800-245-2924 and visited online at www.daglawteam.com.
About Victory State Bank:
VSB Bancorp, Inc. (NASDAQ: VSBN) is the one-bank holding company for Victory State Bank. As Staten Island, N.Y.’s only community-based commercial bank, Victory State Bank operates five full-service locations on the Island: The main office in the community of Great Kills, and branches in the communities of West Brighton, St. George, Dongan Hills and Rosebank. For additional information, Victory State Bank may be reached at 718-979-1100 or visited online http://www.victorystatebank.com .
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