5 Easy Ways To Tune-Up Customer Service
By BARTON HOROWITZ
President, Relevant Public Relations
NEW YORK -- Three of the most important tenets of running a business are SERVICE, SERVICE, and MORE SERVICE.
This is true of all types of commercial endeavors, such as professional practices, restaurants, retail establishments and business-to-business enterprises.
Customer service begins as soon as the initial contact with a business and potential client is made. Once a customer signs on, it’s up to the business to ensure optimum satisfaction. This means focusing not only on the quality of the products or services it provides, but the quality of its continuing relationship with the client.
Successful business/client relationships are based upon the image of a company – and how well its customer-service efforts support the integrity of the brand. Great customer service can help your business stand out from the competition.
Here are five essential and easy ways to make the most of customer service:
1) If at all possible, have a real person, rather than a high-tech machine, answer your phones.
Clients are more comfortable dealing with human beings. READ MORE …
Thank you for visiting the blog site of About Victory State Bank:
VSB Bancorp, Inc. (NASDAQ: VSBN) is the one-bank holding company for Victory State Bank. As Staten Island, N.Y.’s only community-based commercial bank, Victory State Bank operates five full-service locations on the Island: The main office in the community of Great Kills, and branches in the communities of West Brighton, St. George, Dongan Hills and Rosebank. For additional information, Victory State Bank may be reached at 718-979-1100 or visited online http://www.victorystatebank.com .