Suspicious Fees on Your Phone Bill? Here’s What to do


Each year, the Federal Communications Commission (FCC) receives tens of thousands of complaints related to phone bills.  “Cramming” is the illegal act of placing unauthorized charges on your wireline, wireless, or bundled services telephone bill.

The FCC has estimated that cramming has harmed tens of millions of American households. The government agency urges you to learn to read your bill, understand your rights and know what to do if you find a problem.

According to the FCC, you might be overcharged on your phone bill, and not know it. With this in mind, Victory State Bank – Staten Island’s only community-based business bank – is recommending consumers become familiar with their rights, and learn how to react to bogus charges on a phone bill.

The FCC advises you take the following actions if your telephone bill lists unknown or suspicious charges:

     1)       Call the phone company responsible for your bill, explain your concerns about the charges, and ask to have incorrect charges removed.

2)       You can also call the company that charged you, ask them to explain the charges, and request an adjustment to your bill for any incorrect charges.

3)       If neither the telephone company sending you the bill nor the company that provided the service in question will remove charges you consider to be incorrect, you can file a complaint:

§  With the FCC about any charges on your telephone bill, whether they relate specifically to telephone service or to other products or services that appear on your bill;

§  With your state public service commission for telephone services within your state; or

§  With the Federal Trade Commission about charges for non-telephone services on your telephone bill.

For more information about phone bill cramming, log onto:




About Victory State Bank



VSB Bancorp, Inc. (OTCQX: VSBN) is the one-bank holding company for Victory State Bank. As Staten Island, N.Y.’s only community-based commercial bank, Victory State Bank operates five full-service locations on the Island: The main office in the community of Great Kills, and branches in the communities of West Brighton, St. George, Dongan Hills and Rosebank. For additional information, Victory State Bank may be reached at 718-979-1100 or visited online at

Media Contact for Victory State Bank: 

Relevant Public Relations, LLC

Headquarters: 718‑682‑1509

Mobile: 917‑715‑8761

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